Privacy Policy

Last updated: 31 July 2026

POGOLABZ (Kalamassery, Ernakulam, Kerala, India) values your privacy. This page explains, in plain language, what information we collect when you use pogolabz.com, why we collect it, and the choices you have.

The short version

We collect only what we need to process your orders and improve the store. We never sell your data. Card and payment details go directly to our payment gateway — we never see or store them.

What we collect

When you place an order — your name, shipping address, phone number, and email address. We need these to process, ship, and support your order, and to issue a GST-compliant invoice.

When you create an account — your login email and the details you save (addresses, order history) so checkout is faster next time.

When you browse — like most websites, our server automatically logs your IP address, browser, and device type. This helps us keep the site secure and understand how it performs on different devices.

When you contact us — whatever you include in your message, so we can respond and help.

How we use it

Your information is used to fulfil orders and arrange delivery, send order confirmations and shipping updates, respond to your questions, maintain legally required business and tax records, prevent fraud, and improve the store. If you have opted in, we may occasionally email you about new products or offers — and every such email includes an unsubscribe link.

Payments

Payments on pogolabz.com are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, or banking details are entered directly on Razorpay's secure systems — we never receive or store them. Razorpay's handling of your payment data is governed by their own privacy policy, which we encourage you to read.

Cookies

Cookies are small files stored by your browser. We use them for two things:

Keeping your cart working — session cookies remember what's in your cart while you shop. They contain no personal information.

Understanding traffic — Google Analytics cookies tell us, in anonymised aggregate, how visitors find and use the site (for example, which products are most viewed). You can block or clear cookies anytime through your browser settings; the store will still work, though your cart won't persist between visits.

Who we share it with

We share your details only with services needed to run the store: our payment gateway (Razorpay), courier and shipping partners (name, address, and phone number needed for delivery), our hosting provider, and Google Analytics as described above. Each of these providers follows their own privacy policy. Beyond that, we disclose personal information only if required by law.

If you follow a link from our site to another website, that site's own privacy practices apply — not ours.

Your choices

You can ask us at any time to show you the personal data we hold about you, correct it, or delete it (except records we must keep by law, such as tax invoices). You can withdraw consent for marketing emails at any time using the unsubscribe link or by writing to us. To make any of these requests, contact us at the address below.

Security

We take reasonable technical and organisational measures to protect your data. Our site runs over SSL/HTTPS encryption, access to order data is restricted, and we follow industry-standard practices. No online system is 100% secure, but we work to keep your information safe.

Age

Our products are intended for purchase by adults. By using this site you confirm you are at least 18, or are using it with the consent and supervision of a parent or guardian.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised. Material changes will be highlighted here.

Contact us

Questions or requests about your data:

POGOLABZ Kalamassery, Ernakulam, Kerala, India Email: Contact@pogolabz.com